Return procedures

You can pack and send your return to us in just a few simple steps:

Contact us.

Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.

Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.

Send the returning items by mail to: Address

All return shipping fee has to be cut from the payment originally used for purchase before refund.

Refund policy

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you. 

The shipping and handling fee is not refundable. We can only refund the rest of the cost after cutting the shipping and handling fee. And if your order was placed with a promotion code or gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.